Privacy Policy

Coinfest Asia (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you:

• Visit or use our website(s) (e.g., coinfest.asia);
• Register, purchase tickets, or attend our Events;
• Interact with us online or offline in connection with our services.

By accessing the site, registering, or attending Events, you consent to the practices described in this policy.

Information We Collect

a. Information You Provide Directly

We collect information you submit when you:

• Register for an event;
• Purchase tickets or services;
• Subscribe to newsletters or promotions;
• Contact customer support.

This may include:

• Full name, email address, phone number, billing/shipping address;
• Payment details (processed by secure payment providers);
• Company name, job title, and other profile information.

b. Automatically Collected Information

We automatically collect certain information when you visit the website or use our services, including:

• IP address, device type, browser type, operating system;
• Pages visited, time and date of access, referring URLs;
• Cookies and similar tracking technologies.

This helps us analyse trends, improve the site and services, and enhance user experience.

c. Third-Party Sources

We may receive information about you from third parties such as:

• Payment processors;
• Analytics providers;
• Marketing partners;

to support service delivery or improve marketing relevance.

How We Use Your Information

We use personal data for purposes including but not limited to:

• Registering you for Events;
• Processing purchases and sending confirmations;
• Communication about your registration, orders, and updates;
• Providing customer support;
• Personalising your experience and improving our services;
• Analysing usage data to enhance our offerings.

Legal Basis for Processing

Where applicable, we process your personal data based on one or more of the following legal grounds:

• Your consent (e.g., marketing communications);
• Performance of a contract (e.g., fulfilling ticket orders);
• Compliance with legal obligations;
• Our legitimate business interests (e.g., service improvement).

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functions;
• Analyse site usage and performance;
• Remember your preferences and settings.

You can manage or disable cookies through your browser settings, though some features may not function without cookies enabled.

Disclosure of Personal Data

We may share your information with:

• Service providers assisting with operations (e.g., payment processors, analytics, cloud services);
• Event partners or sponsors where required for Event participation;
• Law enforcement or government authorities when required by law or to protect rights and safety;
• Other third parties with your explicit consent.

We require that third parties protect your data in accordance with applicable laws.

Data Retention

We retain personal data only as long as necessary for:

• Providing services you request;
• Fulfilling contractual obligations;
• Complying with legal requirements;
• Resolving disputes and enforcing agreements.

After this period, data may be securely deleted or anonymised.

Children’s Privacy

Our services are intended for individuals aged 18 or older. We do not knowingly collect personal information from individuals under 18. If we become aware that personal data from a minor has been collected without consent, we will take steps to delete such information.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute protection.

Your personal data may be transferred to and stored in countries outside your residence where our service providers operate. We take steps to ensure appropriate safeguards are in place in compliance with applicable law.

Third-Party Websites & Services

Our website may include links to third-party websites which have their own privacy policies. We are not responsible for their content or practices. We encourage you to read their privacy policies before interacting with them.

We may update this Privacy Policy from time to time to reflect changes in practices, services, legal requirements, or regulatory changes. We will update the “Last Updated” date above when revisions are made.

For questions about this Privacy Policy or to exercise your data rights, contact us at hi@coinfest.asia.

This Privacy Policy is governed by Indonesian law and applies to data processing in relation to Coinfest Asia services and Events.